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YOUR DATA RIGHTS

58h8 Privacy Policy: How We Handle Your Information

At 58h8, your account data and payment activity — including records tied to bKash, Nagad, and Rocket — are handled under this policy. Access to our platform depends on your local law and eligible regions, and this page explains exactly what we collect, why we collect it, and what you can do about it.

  • Account Data Protected
  • Payment Records Covered
  • Your Rights Explained
  • Bangladesh-Focused Policy
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Details

This policy covers how 58h8 collects, stores, and uses information when you access our platform. When you open an account, we collect the details you provide during registration — your contact information, account credentials, and the payment method you choose to fund your wallet. If you use bKash, Nagad, or Rocket to deposit or withdraw, transaction references associated with those transfers are recorded in your account history. We do not store your mobile banking PIN or wallet password; those remain with your payment provider. We use your data to operate your account, process transactions, and respond to support requests. We do not sell your personal information to third parties. Data may be shared with payment processors to complete a transaction you initiate, or with regulatory bodies where required by applicable law. Retention periods depend on the nature of the data and the legal obligations that apply in your jurisdiction. You can review the data held on your account by contacting our support team through the published route in your account area. Availability of this platform and the rights described here depend on your local law and eligible regions.

  • bKash Records

    Transaction references from bKash deposits and withdrawals are logged in your account history. We do not store your bKash PIN. You can review these records in the transaction section of your account at any time.

  • Nagad Records

    Nagad transfer references are stored against your account for reconciliation purposes. If a record appears incorrect, raise it through the support route shown in your account area and we will investigate.

  • Rocket Records

    Rocket payment references are retained as part of your transaction history. These records help us resolve disputes and confirm completed transfers when you contact support.

  • Retention Period

    We keep account and transaction data for as long as your account is active and for the period required by applicable law after closure. You may request details about your specific retention period through our support channel.

POLICY COVERAGE

What This Policy Covers and What It Does Not

This policy applies to information collected directly through the 58h8 platform — your account, your transaction history, and your interactions with our support team. It does not extend to third-party services you access independently, including your mobile wallet provider's own terms.

  • Account Access

    Data collected when you register, log in, or update your account details falls within this policy. This includes your contact information and the credentials you use to access the platform.

  • Transactions

    Payment records generated when you deposit or withdraw using bKash, Nagad, or Rocket are covered here. These records are visible in your account history and are subject to the retention rules described in this policy.

  • Site Content

    Your browsing activity on the 58h8 platform, including pages visited and session data, is collected to operate the site and improve navigation. This data is handled under the same policy terms as account data.

  • Third-Party Services

    Your mobile wallet provider, your internet service provider, and any external site you navigate to from ours operate under their own privacy terms. This policy does not govern how those services handle your data.

YOUR ACCOUNT RIGHTS

Actions You Can Take Under This Policy

You have practical options when it comes to the data 58h8 holds on your account. You can request a summary of the personal information we hold, ask us to correct details that are inaccurate, or raise a question about how a specific piece of data is being used. To review your transaction records, open the history section inside your signed-in account — bKash, Nagad, and Rocket transfers are listed there with their reference numbers and dates. If you believe a record is wrong, contact support through the route published in your account area and describe the specific entry. For broader data questions — what we hold, why we hold it, or how long we keep it — the same support route applies. We aim to respond to data requests within a reasonable period, though response times depend on the complexity of the request and applicable legal requirements in your region.

  • Review Your Records

    Log in and open the transaction history section to see payment records linked to your account. bKash, Nagad, and Rocket transfers are listed with dates and reference numbers you can cross-check with your wallet history.

  • Correct Account Details

    If your registered contact information is outdated or incorrect, update it in the account settings section. For details you cannot edit directly, contact support with the correct information and we will update the record.

  • Raise a Data Question

    For questions about what data we hold or why, use the support contact route shown in your account area. Describe your question clearly and include your account reference so we can locate the relevant records.

  • Request Account Closure

    If you want to close your account and understand what happens to your data afterward, contact support through the published channel. Closure and data retention after closure are subject to applicable legal requirements in your region.

POLICY CONTACT PATHS

How to Reach Us About This Policy

If you have a question about this privacy policy, a data record on your account, or a correction request, use the contact routes published in your account area. We do not publish contact details here that are not also visible inside your signed-in account, so the routes below reflect what you will find there.

  • Account Support Channel

    The primary route for privacy and data questions is the support channel shown inside your signed-in account area. Open a request there and describe your question or the specific record you want to discuss.

  • Transaction Dispute Route

    If a bKash, Nagad, or Rocket transaction record appears incorrect, use the dispute or query option in your account's transaction history section to flag it directly to our team.

  • Written Data Request

    For formal requests about data access, correction, or retention, contact us through the support route in your account and mark your message as a data privacy request so it reaches the right team.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Handling your account data carefully is part of how 58h8 operates. We apply access controls so that your information is only reachable by the systems and staff that need it to operate your account or respond to your support requests. Payment references from bKash, Nagad, and Rocket are stored in your transaction log but your wallet credentials stay with your payment provider — we never receive or store them. Cookie data collected during your session is used to keep you logged in and to remember your account preferences; it is not used to build advertising profiles. If you want to understand what cookies are active, your browser's settings show you the current list and let you manage them. Data requests and correction requests are handled through the support route in your account area, and we aim to acknowledge them promptly within the constraints of applicable law in your region.

  • Access Controls

    Your account data is accessible only to the platform systems and staff involved in operating your account or resolving a support request. We do not share personal data for advertising or sell it to third parties.

  • Cookie Use

    Session cookies keep you logged in and retain your account preferences. We do not use cookies to build advertising profiles. You can review and manage active cookies through your browser settings at any time.

  • Payment Data Boundary

    We record transaction references for bKash, Nagad, and Rocket transfers in your account history. Your mobile wallet PIN and password remain with your payment provider and are never transmitted to or stored by us.

  • Data Requests

    To request access to your data, ask for a correction, or understand your retention period, contact us through the support route in your account area. Mark your message as a data privacy request for faster routing.

PRIVACY QUESTIONS ANSWERED

Common Questions About This Privacy Policy

These questions cover what visitors most often ask about how 58h8 handles account data, payment records, and privacy rights.

What personal information does 58h8 collect when I open an account?

We collect the contact details and credentials you provide during registration. If you fund your account using bKash, Nagad, or Rocket, transaction references from those transfers are recorded in your account history. We do not collect your mobile wallet PIN or password.

Can I see the data 58h8 holds on my account?

Yes. Your transaction history is visible inside your signed-in account under the history section. For a broader summary of the personal data we hold, contact support through the route shown in your account area and submit a data access request.

How long does 58h8 keep my account and payment data?

We retain account and transaction data for as long as your account is active and for the period required by applicable law after closure. The exact period depends on your jurisdiction. Contact support if you want details specific to your account.

Does 58h8 share my data with third parties?

We share data only where necessary to process a transaction you initiate — for example, passing a payment reference to complete a bKash or Nagad transfer — or where required by applicable law. We do not sell personal data or share it for advertising purposes.

What should I do if a transaction record on my account looks wrong?

Open the transaction history section in your signed-in account and use the query or dispute option next to the relevant entry. Alternatively, contact support through the published channel, include the transaction reference and date, and we will investigate.

Does this policy apply if I access 58h8 from outside Bangladesh?

This policy covers data collected through the 58h8 platform regardless of where you access it. However, your right to use the platform at all depends on your local law and eligible regions. If access is not permitted in your location, this policy does not override that restriction.